Questions & Answers
Yes, all our prices are VAT included.
It is possible to purchase non-activated cells at a lower price than activated cells. The cells already activated by us have a slightly higher price and are ready to be frozen and shipped. Activating the cells is a very easy procedure; simply immerse them in ordinary water until the cells appear swollen.
From 48 hours using standard polystyrene containers and up to 72 hours using high-thickness and high-density polystyrene food containers.
The dimensions of the 6-cell packs are 15 x 10 cm, the thickness is about 2 cm. The weight is 220 grams. The dimensions of the 12-cell packs are 30 x 10 cm, the thickness is about 2 cm. The weight is 440 grams. The dimensions of the 24-cell packs are 30 x 20 cm, the thickness is about 2 cm. The weight is 880 grams. The dimensions of the 250-gram bag are 16 x 15 cm, the thickness is about 1 cm. The dimensions of the 500-gram bag are 19 x 15 cm, the thickness is about 1 cm. The roll of 10,272 cells weighs 13 kg and its dimensions are approximately 40 x 40 x 40 cm.
Yes, for countless shipments up to 3 years after first use.
Yes, the customer must register on the site and send us their VAT registration certificate and updated company registration document.
Certainly, all our products offer a discount depending on the quantity ordered. This discount is directly available on the site during the purchase phase.
As direct manufacturers, our shipping times are a maximum of 24 working hours from the confirmation of your order. Our couriers deliver within 48 working hours (typically 24 hours in Sicily).
There is no difference in terms of performance and duration. The difference is that ice in cells, unlike ice in bags, can conform to both the products to be shipped and the containers in which it will be placed. Furthermore, the cells can also be cut into single units for small shipments. The cells can also be purchased unactivated, meaning they need to be immersed in common water for a few hours before use, thus allowing significant savings for large quantities ordered, a reduction in our transport costs due to lower shipping volumes, and logistical savings considering the smaller space required in the customer's warehouses.
Absolutely not. Our product is tested by BioLab Laboratories and authorized for use in the food sector, therefore it is absolutely harmless in case of ingestion.
Regardless of the type of ice used (cells or bags), the amount to use is 2/2.5 kg of refrigerant product for every 10 kg of perishable goods to be shipped. This quantity is conditioned by the overall quality of the container (thickness and density), so the higher its isothermal factor, the less product can be used.
In recent years, we have seen a progressive disuse of dry ice due to its dangerousness. Furthermore, it should not be underestimated that all shipments made with dry ice must be declared in advance and an extra charge is applied by couriers for these. Synthetic ice, on the other hand, is safe in all respects, absolutely does not need to be declared, and offers the great advantage of reusability.